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FAQ

ORDER

WHAT IS THE DELIVERY TIME?

Your order is shipped within 1 to 3 working days. Shortly after, you will receive a tracking number to track your parcel and/or change shipping details. The insured shipping by DHL usually is up to 7 working days long, excluding preparation of order, handing to the carrier and dispatch by the carrier which are 1 to 3 working days long. Working days are from Monday to Friday, excluding public holidays. We do not garantuee delivery time. For your information only, orders are usually delivered within a week using the DHL insured delivery.

MY PARCEL IS NOTED AS NOT HANDED TO THE CARRIER, IS IT NORMAL?

Delivery is organised in two steps : - Through a affiliated carrier which delivers the parcel to a DHL center - Then through DHL which delivers the parcel to your adress. It is the reason why your tracking is active during only the last 24 hours of the delivery and why contacting DHL before the tracking is active is not usefull. The tracking is created in advance only to facilitate the progression from the first part to the second.

THE PARCEL POSITION HASN'T CHANGED ON THE TRACKING, IS EVERYTHING OK?

Yes, for the exact same reason than for previous question.

HOW TO USE THE WARRANTY?

Your product comes with a 1 year warranty (6 months for the battery). If you have any issue with your product, please contact us so we can help you.

DO YOU HAVE ANY STORE WHERE I CAN TRY THE PRODUCTS?

Our products are available only on our online store at the moment and our office is not open to the public

PRODUCTS

ARE YOUR PRODUCTS COMPLIANT WITH CE STANDARDS?

Our products meet the rigorous European CE, US FFC and German RoHS standards. Besides, each product contains following securities : overload protection, low battery protection, temperature protection, overvoltage protection, short circuit protection and electronic power repartition.

DO YOU SELL THE SPARE PARTS FOR YOUR PRODUCTS?

Sure, we want to increase your product lifespan and can provide any spare part you may need for your product. Contact us by mail and our team will be happy to help you find what you need.

DO THE PRODUCTS COME WITH THE "HVB" LOGO?

No, logos you can see on the products are watermarks. We need to make sure some unscrupulous competitors don't use our photos.

WILL MY LITHIUM BATTERY EXPLODE?

"You are aware of the battery issues that occured with hoverboard during the last years? You are right, it is a good thing to be aware of what happened to some cheap products. We use lithium batteries on a daily basis, some are low -grade batteries and risks are low but in the case of an hoverboard for exemple, the battery is powerfull and should be a high quality one. Besides the battery quality, another important thing to take into account is the quality of the charge pack. Most of the issues come from low quality charger that come with no security and don't stop once the battery is full. When overcharged, a battery can explode or ignite and cause serious damages. That's why each of our products contains following securities : overload protection, low battery protection, temperature protection, overvoltage protection, short circuit protection and electronic power repartition."

USE OF THE HOVERBOARD

HOW TO TURN THE HOVERBOARD ON

To turn the hoverboard on, press the button on the bottom of the device. You will hear a signal and the power indicator led turns on : the hoverboard is ready for use.

HOW TO MOUNT ON THE HOVERBOARD

The best way is to mount each foot one at a time and make sure your weight is evenly distributed. If the red led signal turns on, don't put your second foot on the hoverboard and try again.

HOW TO RIDE THE HOVERBOARD

To move around, simply lean in the desired direction. Then, you can turn by “twisting forward” the foot that’s opposite to your turning direction.

HOW TO CHARGE THE HOVERBOARD

Simply ensure that your board is switched off and insert the charging cable into the charging port on the board. The light on the charging adapter will turn red : the hoverboard is charging. Once the charger is green, the hoverboard is charged. Even if there are securities on the charger and on the hoverboard, remove the charger if you see that the hoverboard is charged.

ARE HOVERBOARDS WATERPROOF?

All our products are rated “IP54” which is “Protection from splashing water”. It means that you can ride them even if it is rainy but need to avoid immersing them.

USE OF THE ELECTRIC SCOOTER

HOW TO TURN THE ELECTRIC SCOOTER ON

To turn the electric scooter on, press the button on the dashboard. After 2 or 3 seconds, the scooter turns on. The electric scooter is ready to use.

HOW TO MOUNT ON THE ELECTRIC SCOOTER

Make sure to take up the stand then mount one foot, pulse with your other foot and while you accelerate with the trigger, place your feet you pulsed with behin the other foot. Your feet should form a "T"

HOW TO ACCELERATE

To accelerate with you electric scooter, simply press the trigger on the right part of the handlebar. Press progressively to preserve the battery.

HOW TO BRAKE

There are 2 differents way to brake : the classic rear brake and the magnetic brake. To brake with the classic rear brake simply put your foot on the brake. To brake with the magnetic brake, simply push the left trigger on the handlebar. The greater the pressure is, the shorter the stopping distance will be.

HOW TO CHANGE GEAR

To change gear, use the up and down buttons.

HOW TO CHANGE DIRECTION ON THE ELECTRIC SCOOTER

To change direction, turn the handlebar in the desired direction. Make slow movement to begin so you can familiarize yourself with the electric scooter.

HOW TO CHARGE THE ELECTRIC SCOOTER

Simply ensure that your scooter is switched off and insert the charging cable into the charging port on the tube. The light on the charging adapter will turn red : the electric scooter is charging. Once the charger is green, the electric scooter is charged. Even if there are securities on the charger and on the electric scooter, remove the charger if you see that the electric scooter is charged.

ARE ELECTRIC SCOOTERS WATERPROOF?

All our products are rated “IP54” which is “Protection from splashing water”. It means that you can ride them even if it is rainy but need to avoid immersing them.

MAINTENANCE AND DIAGNOSTIC OF THE HOVERBOARD

MY HOVERBOARD IS UNBALANCED

To reset or reccaliberate your hoverboard, make sure your hoverboard is turned off and parallel to the ground on its wheels. Without moving your hoverboard, press and hold the power button for 10 seconds. Ignore all flashing lights and beeps in this 10 seconds. Then let go of the power button and turn the hoverboard off. The hoverboard is now reset and ready to be turned on.

ONE OR TWO OF THE FRONT LIGHTS ARE NOT WORKING

Resest the hoverboard as explained above. If no result, please contact us.